1. Digital music (songs & EPs)
Digital music is delivered immediately after payment. Once your secure download link has been issued, the order is considered fulfilled and cannot be cancelled. If you have not yet received or accessed your download and believe there is a problem, contact us right away and we will help.
2. Before payment is completed
You can abandon a checkout at any time before payment is completed — simply do not finish the payment, and no order is created and no charge is made. Items left in your cart are not reserved.
3. Merchandise
If you order physical merchandise, you may request a cancellation before it has been shipped. Contact us as soon as possible with your order details. Once an item has been dispatched, it can no longer be cancelled, though your rights under the Refund Policy and applicable consumer law still apply.
4. Live experience passes
Experience passes may be cancelled by you up to the cut-off date communicated for the specific event. After that date, passes cannot be cancelled. If we cancel or materially reschedule an event and you cannot attend, you are entitled to a refund under our Refund Policy.
5. Cancellations by us
We may cancel an order if payment fails or is reversed, if there is a pricing or stock error, or if we suspect fraud or abuse. Where we cancel an order you have paid for and we cannot deliver, we refund you in full.
6. How to request a cancellation
Send your request with your order number and the email used at checkout to the contact address published on the site. We will confirm whether the order qualifies for cancellation under this policy.