1. Information we collect
We collect only what we need to sell to you and deliver your order:
- Contact details you provide at checkout, such as your name and email address.
- Order details, including items purchased, amounts, and invoice records.
- Payment status from our payment provider. We never see or store your full card number.
- Basic technical data such as your device and usage needed to run the site securely.
2. How we use your information
- To process your payment and confirm your order.
- To deliver your downloads, merchandise, or experience passes.
- To generate and keep invoices and records required for accounting and tax.
- To respond to support requests and, where needed, handle refunds.
- To protect the store against fraud and abuse.
3. Payment processing
Payments are handled by Yoco, an independent payment provider. Your card information is submitted directly to Yoco and processed under their security standards and privacy terms. We receive only the result of the transaction and limited reference identifiers.
4. Where your data is stored
Order and invoice records are stored securely using our hosting and storage providers. These providers may process data on our behalf under agreements that require them to keep it confidential and secure.
5. Sharing your information
We do not sell your personal information. We share it only with service providers who help us run the store (such as payment, hosting, and delivery partners), or where required by law.
6. How long we keep it
We keep order and invoice records for as long as required by law, including tax and accounting obligations. Other information is kept only as long as needed for the purposes described here.
7. Your rights
Under POPIA you may request access to the personal information we hold about you, ask us to correct or delete it, or object to certain processing. To exercise these rights, contact us using the details published on the site. We may need to verify your identity first.
8. Cookies
We use only the cookies and local storage needed for essential functions such as keeping your cart and enabling secure checkout. We do not use them to build advertising profiles.
9. Changes to this policy
We may update this policy from time to time. The current version is always the one published on this page.